The grooming fine print as it were.
Safety comes first for everyone during the grooming process for both our groomers and your pet. Please inform us prior to grooming if your pet has bitten someone or has past aggression issues. We are able to handle difficult pets, but only if we are aware and prepared. If a dog is so traumatized or stressed about the grooming process, we will stop the service and recommend you speak with your veterinarian about medication to help calm your pet so he can be groomed safely. You will only be charged for the amount of work accomplished to that point.
We require every adult pet to be current on their rabies vaccine and for all puppies to have started their vaccine series. Please have the vaccination record with you on the first visit so we can record the information in your pet’s record.
We make every effort to ensure your pet’s grooming is pleasant and safe. If your pet becomes ill or is injured and the services of a veterinarian are required, you hereby give us permission to obtain treatment if you are not available to do so.
Refusal To Groom Aggressive Pets
Dog Days Daycare has the right to refuse grooming services for aggressive pets at any time. It is the customer's responsibility to inform the groomers of any known past aggression issues, large or small. If your pet becomes overly aggressive or bites at any time during the grooming process, Dog Days Daycare has the right to end the grooming and call for the pet to be picked up.
Pick Up Times
We kindly ask that you please pick up your dogs promptly after their grooms are completed. We will contact you as soon as they are ready to go. Any dog left here for more than 1 hour after the initial pickup phone call is made will be assessed an additional care fee of $10 per hour thereafter.
Senior Pets & Pets with Health Issues
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Grooming may expose hidden medical conditions or aggravate existing ones during or after the grooming process. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Dog Days Daycare will not be responsible for accident or injury to an elderly or health compromised pet during their grooming process. We reserve the right to stop the grooming process at any time if we feel it is in the best interest of the dog.
Removing a heavily matted coat includes risks of nicks, cuts, or abrasions due to warts, moles, or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin allowing mold, fungus, or bacteria to grow, revealing skin irritations that exist prior to grooming process. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of hair to re-grow. Shaved pets are also prone to sunburn should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes.
It is our policy to de-mat a dog's coat only once in order to make the pet comfortable and to start re-building the coat. De-matting can be painful for your dog and is unpleasant for both dog and groomer alike. After the de-matting process you should be able to maintain the dog’s coat between grooming appointments. Dog Days Daycare reserves the right to refuse grooming if your dog becomes heavily matted again after the initial de-matting. Those pets with such heavy matting will have to then be shaved. We will not attempt to save the coat after this initial de-matting.
Shaving Pets with Thick and Double Coats
Shaving a heavily coated pet during the summer is not recommended. In both hot and cold weather, a pet’s coat helps regulate body temperature and provides insulation and protection from the sun. Coats that are shaved off, particularly on double coated dogs (such as Huskies and Shepherds) may grow back dull, patchy, or not at all. If you are looking to cut back on shedding or keep your pet cool, the best course of action is frequent bathing to allow air to move freely within your pet's coat and use of a good de-shed program.
Please contact us for more information.
On rare occasions, Dog Days Daycare may need to cancel your appointment due to weather, road conditions, equipment failure, etc. Every effort will be made to contact you in advance. If you cannot keep your appointment, please contact us at least 24 hours in advanced so we may fill your spot. Please be prompt for your appointment to avoid delays and inconvenience to others.
We allow for no more than a 15 minute late time period for grooming appointments. If you are more than 15 minutes late, you will be asked to reschedule you rappointment.
All grooming fees must be paid at the time services are rendered. Checks returned due to insufficient funds will be subject to a $35 returned check fee.
Dog Days Daycare reserves the right to take pictures of your pet before and after grooming for our website, advertising, and/or social media.